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Return to shopFAQ
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You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
We accept [list of accepted payment methods, e.g., credit cards, debit cards, PayPal, bank transfers].
Yes, your payment information is secure. We use security measures, (e.g., SSL encryption) to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
We want you to love what you order.
Food items: If you’re not satisfied, contact us within 14 days for a replacement, credit, or refund.
Non-food items: Returns accepted within 30 days if unused and in original packaging.
Email info@torobon.com
with your order number to start a return.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
The customer is responsible for the cost and risk of returning the Goods to Us.
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.